#3635
 Elise
Participant

i normally do everything via email.  i send them a prep guide when they book and once again a few days before their session.  If it is a newborn I will resend it after mom lets me know when baby was born.  I like sending it twice to make sure they can prepare some before the baby arrives and refresh their minds again after baby comes.  I know having two newborns that your sleep-deprived brain is mush after baby arrives.

With that said i want to up my game.  I want to provide great service for my clients.  I am struggling with this and how to make my business standout in this saturated market.

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